OUR 30 DAY WARRANTY

We want you to be over the moon happy with your order and have a 100% satisfaction guarantee policy. 

Need to return or exchange your order? No problem! All you need is your order number and the email address associated with your account to get started.

 

If you are not totally satisfied with your order, then the item can be returned or exchanged within thirty (30) days of the shipping date. If you received the wrong item, please get in touch with us within 48 hours of delivery. We will arrange to deliver the correct items or refund all your payment.

• Return the new, unopened items to us within 30 days of delivery.
• Simply contact our support team at care@prinstaheatpress.com if you have any questions regarding your return.
• Any product you return must be in the same condition you received it and in the original packaging. 

RETURN ADDRESS:

 

To begin initiating a return, within 30 days of delivery, please send us an email at care@prinstaheatpress.com or call us at +1-888-309-8985 and we will provide you with the appropriate return address and shipping label.

 

We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment. You have 30 days from the date you receive your order to initiate and return your item(s) for a refund. Any returns not made within this window will be rejected. 

 

We provide a refund to your original payment method for all full-priced items. 

 

If you have any questions at all regarding our Returns Policy please reach out directly to us at care@prinstaheatpress.com or call us at +1(888) 309-8985 or +44 74772 04945 and one of our customer support specialists will help within 1 business day.